Welcome to the news and events section
The New Forest Advice Network sends out an regular email update about events and initiatives of interest to the advice sector. This could include, for example, DWP announcements about changes to benefit systems, training and job opportunities, and updates about changes to service provision for advice agencies in the county.
Use the sign-up box to join the mailing list - and check out recent newsletters (bottom right).
If you have any news you would like to share with the Advice sector in the New Forest please get in touch.
Citizens Advice press release
Citizens Advice is warning the government it risks fatally undermining the country’s ability to achieve net zero by 2050 unless it puts the public at the heart of the process
“As the government and Ofcom have recognised, it is unfair to continue charging people for their mobile handset after their contract has ended.
Citizens Advice, in its role as the official consumer watchdog for energy, has responded to Ofgem’s announcement that iSupply is to pay £1.5 million pounds for price cap overcharging.
An accurate bill is the top priority for energy consumers, according to a new poll by Citizens Advice.
Citizens Advice has responded to new Ofgem data on unpaid energy industry bills left behind by failed suppliers. Alongside this, the charity has released new analysis showing consumers are now facing a £255m bill following the collapse of these firms, which will be paid through higher energy bills of their own.
As Black Friday and Cyber Monday deliveries start to arrive, Citizens Advice is calling on parcel companies to take action so they serve disabled consumers.
As many Black Friday and Cyber Monday deliveries arrive this week and Christmas shopping ramps up, Citizens Advice has found problems with parcels affect over half (59%) of those who shopped online in the past year.
Households struggling to pay their council tax are being pushed into further debt as outdated regulations see councils resort to bailiffs to collect arrears, says Citizens Advice in new research published today.
In the last year, Citizens Advice consumer service has dealt with almost half a million consumer-related issues like faulty washing machines, undelivered parcels and fake designer goods.
Citizens Advice is calling on the next government to take action to prevent some of the problems faced by the over 2.5 million people who seek its help each year.
Around 1.5 million UK businesses face a greater risk of having their energy supply disconnected than the average household, and of exploitation by unscrupulous energy brokers. This is all due to a lack of protections in the microbusiness market, according to a new report - Closing the Protection Gap - from Citizens Advice.
Citizens Advice, in its role as the official consumer watchdog for energy, has responded to news that Toto Energy has ceased trading.
Ofgem proposals for new financial checks on energy suppliers are positive news, says Citizens Advice
Citizens Advice, in its role as the official consumer watchdog for energy, has responded to Ofgem proposals on new financial checks and tests for existing suppliers.
Changes to tenancy rules, aimed at helping renters, could unintentionally leave vulnerable groups at continued risk of being unfairly evicted says Citizens Advice.
“Last year we submitted a super-complaint showing loyal customers are being penalised hundreds of millions of pounds a year on their home insurance alone."
Getting decisions about decarbonisation wrong risks hitting “those who can least afford it”, says Citizens Advice
Citizens Advice, in its role as the official consumer watchdog for energy, has responded to Ofgem’s State of the Market report, which finds that greenhouse gases fell last year by 2.5%, the smallest reduction since 2012.
Citizens Advice has been awarded funding by the Welsh Government to provide advice services across Wales from 1 January 2020 for 12 months.