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Welcome to the news and events section

The New Forest Advice Network  sends out an regular email update about events and initiatives of interest to the advice sector. This could include, for example, DWP announcements about changes to benefit systems, training and job opportunities, and updates about changes to service provision for advice agencies in the county.

Use the sign-up box to join the mailing list - and check out recent newsletters (bottom right).

If you have any news you would like to share with the Advice sector in the New Forest please get in touch.  

Citizens Advice press release

E.ON price rise “disappointing to say the least”, says Citizens Advice

Citizens Advice has responded to E.ON’s announcement that it is raising prices for approximately 1.8 million standard variable customers by 4.8%

Rise in forced prepayment meter installations “troubling” says Citizens Advice

Consumers “miss out” as EDF Energy fails to hit smart meter targets, says Citizens Advice

Citizens Advice has responded to Ofgem’s announcement that EDF Energy will pay £350,000 for failing to meet its 2017 smart meter installation target.

Requiring smaller energy suppliers to provide the Warm Home Discount “a good start”, says Citizens Advice

Citizens Advice has responded to the announcement from the Department for Business, Energy and Industrial Strategy (BEIS) that more energy suppliers will be required to provide the Warm Home Discount (WHD).

“Government must take action to fix unacceptable problems with Universal Credit”, says Citizens Advice in response to NAO report

Ofgem automatic compensation for switching problems “means welcome pressure on suppliers”, says Citizens Advice

Citizens Advice has responded to Ofgem’s announcement of automatic compensation for domestic energy customers when they encounter problems switching supplier.

Ofgem review of supplier licensing a “step in the right direction”, says Citizens Advice

Citizens Advice has responded to Ofgem’s announcement of the scope of its review into licensing of energy suppliers.

Ofgem could save consumers a further £4.1bn in next set of energy network price controls

Energy regulator Ofgem has the opportunity to further cut the excess profits made by energy network companies - the private companies that run the UK’s pipes and wires - and save consumers an additional £4.1bn during its next set of price controls (RIIO-2).

Citizens Advice responds to the government's announcement of improved protection for disabled people transitioning onto Universal Credit

Citizens Advice responds to action on funeral costs

"People planning a funeral are being exploited at one of the most emotional and stressful times in their lives...

The rise of the scammer in the suit

More people are falling victim to scammers posing as professionals from financial and legal services. Such cons now account for a fifth of all scams reported to Citizens Advice’s Consumer Service, according to new data.

Citizens Advice responds to CMA's consultation on draft consumer law advice for care homes

Citizens Advice has responded to the CMA's latest consultation on care homes.

Citizens Advice responds to outcome of FCA's high-cost credit review

This morning, the FCA published the outcome of their high-cost credit review and response which Citizens Advice has responded to.

SSE price rise “extremely disheartening”, says Citizens Advice

Citizens Advice has responded to SSE’s announcement that 2.36m customers will be hit with a £76 increase on their energy bills.

People with mental health problems failed by companies, Citizens Advice finds

Citizens Advice research reveals limited, inconsistent and patchy support for people with mental health problems. Energy and telecoms were rated the worst sectors for customer service and additional support, while water companies were seen most favourably.

Citizens Advice calls on government to tighten bill to protect renters

A government pledge to ban tenants fees in England and prevent unfair practices risks being fundamentally undermined by a bill allowing “default fees”, Citizens Advice warns.

Citizens Advice says "the true cost of mobile phones and services are rarely made clear to consumers"

Citizens Advice has responded to Ofcom's mobile price trends report.

Npower price rise “hard to stomach”, says Citizens Advice

Citizens Advice has responded to npower’s announcement that it is raising prices for approximately 1 million standard variable dual fuel customers.

CMA heat network regulation proposals “a victory” for consumers, says Citizens Advice

Citizens Advice has welcomed the Competition and Markets Authority (CMA) announcement recommending that heat networks be regulated.

Citizens Advice responds to Work and Pensions Select Committee report on Universal Credit

Citizens Advice has responded to the Work and Pensions Select Committee’s new report into the impact of Universal Credit on self-employed people.