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Welcome to the news and events section

The New Forest Advice Network  sends out an regular email update about events and initiatives of interest to the advice sector. This could include, for example, DWP announcements about changes to benefit systems, training and job opportunities, and updates about changes to service provision for advice agencies in the county.

Use the sign-up box to join the mailing list - and check out recent newsletters (bottom right).

If you have any news you would like to share with the Advice sector in the New Forest please get in touch.  

Citizens Advice press release

Citizens Advice says Universal Credit announcement 'encouraging' but 'must go further'

Citizens Advice has commented on proposed changes to be made to Universal Credit, which have been announced by Work and Pensions Secretary Amber Rudd MP.

System allows bailiffs to get away with rule breaking, says Citizens Advice

Bailiffs are not being held to account when they break the rules because the complaints system is complicated and intimidating, according to new research from Citizens Advice.

Economy Energy customers “should not worry”, says Citizens Advice

Citizens Advice, in its role as the official consumer champion for energy, has responded to news that Economy Energy has ceased trading.

Economy Energy provisional order “welcome and necessary”, says Citizens Advice

Citizens Advice, in its role as the official consumer champion for energy, has responded to Ofgem’s announcement of a provisional order against Economy Energy.

Energy cap means “fairer” prices, but consumers should continue to shop around, says Citizens Advice

As the energy price cap comes into force, Citizens Advice is reminding people that they should still be able to save money by shopping around and the cap doesn’t limit their total bill.

Citizens Advice has welcomed the CMA’s response to their super-complaint on the loyalty penalty.

Citizens Advice has welcomed the CMA’s response to their super-complaint on the loyalty penalty.

Ban on unarranged overdraft fees could stop thousands becoming stuck in debt

The Financial Conduct Authority’s decision to ban unarranged overdraft fees could help thousands of people from staying stuck in debt, Citizens Advice says.

Ofgem’s commitment to tougher network price controls “should curb excess profits”, says Citizens Advice

Citizens Advice, in its role as the official consumer champion for energy, has welcomed Ofgem’s sector specific proposals for the next set of energy network price controls (RIIO-2), and new proposals for changes to the way people are charged for electricity.

Better access to post is key to ending homelessness catch-22

Citizens Advice has revealed an unnecessary catch-22 that is stopping homeless people accessing public services because they don’t have a fixed postal address.

Citizens Advice calls for action as 'broadband consumers are being ripped off by their providers in multiple ways'

Citizens Advice has responded to Ofcom's new proposals to address the loyalty penalty in the broadband market and end of contract notifications.

Consumer coalition sets out RIIO-2 vulnerability proposals

A coalition of consumer organisations has today come together to outline how Ofgem can deliver on its commitment to improve protections for consumers in vulnerable circumstances in the RIIO-2 price controls.

OneSelect comes last in Citizens Advice energy star rating

OneSelect has come bottom in the latest Citizens Advice’s star rating, which ranks the customer service levels of energy suppliers.

“Too often we see the harm that’s caused by the way this debt is collected”, Citizens Advice welcomes new guidance for recovery of council tax

Citizens Advice responds to the new Money Advice Service guidance for a more progressive approach to the recovery of Council Tax.

CMA probe into high funeral costs encouraging, Citizens Advice says

Online retailers need to offer accessibility options as deliveries fail 3.4 million disabled consumers

During National Consumer Week and the busiest shopping season of the year, Citizens Advice is calling on retailers to work with parcel operators to make it easier for disabled people to make their delivery needs known.

Network charging review should bring “more level playing field”, says Citizens Advice

Citizens Advice, in its role as the official consumer champion for energy, has responded to Ofgem’s network charging consultation.

'Not simply a case of a small number of bailiffs flouting the rules', Citizens Advice responds to MOJ call for evidence

Citizens Advice has responded to the Review of enforcement agent (bailiff) reforms: call for evidence launched by the Ministry of Justice today.

Spark Energy customers “have no need to worry”, says Citizens Advice

Citizens Advice, in its role as the official consumer champion for energy, has responded to news that Spark Energy has ceased trading.

Rollout problems risk turning the public away from smart meters, says Citizens Advice

Citizens Advice, in its role as the official consumer champion for energy, has responded to the National Audit Office’s report on the rollout of smart meters.

Citizens Advice warns buyers need to beware as thousands of people report being ripped off on online marketplaces

More than 13,000 problems with purchases on online marketplaces were reported to the Citizens Advice consumer service last year, new analysis reveals.