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Welcome to the news and events section

The New Forest Advice Network  sends out an regular email update about events and initiatives of interest to the advice sector. This could include, for example, DWP announcements about changes to benefit systems, training and job opportunities, and updates about changes to service provision for advice agencies in the county.

Use the sign-up box to join the mailing list - and check out recent newsletters (bottom right).

If you have any news you would like to share with the Advice sector in the New Forest please get in touch.  

Citizens Advice press release

Unfair mail redirection service favours the nuclear family, Citizens Advice finds

Royal Mail’s redirection service is an important offer to consumers yet its pricing structure is unfair, outdated and too costly, Citizens Advice says.

Citizens Advice responds to the Advertising Standards Authority’s ruling against Amazon’s next-day delivery promise

Citizens Advice is the statutory consumer advocate for postal services and has responded to the ASA’s ruling against Amazon’s next-day delivery promise.

Citizens Advice information for Ryanair passengers

Ryanair employees across 5 countries have gone on strike for 24 hours. Citizens Advice has issued the following advice for affected passengers.

British Gas price rise “a bitter pill to swallow”, says Citizens Advice

Interest rate rise could push stretched household budgets further into the red, says Citizens Advice

Citizens Advice has responded to today's interest rate rise.

Citizens Advice responds to Ofcom’s proposals on end-of-contract notifications

This morning Ofcom has proposed new rules that will mean telecoms companies must notify consumers when their contract is coming to an end.

Citizens Advice responds to latest Bank of England consumer credit figures and FCA creditworthiness statement

Citizens Advice says lenders need to be serious about safeguarding their customers from future problem debt by only lending what people can afford to repay, in response to today's Bank of England consumer credit statistics and FCA's creditworthiness statement.

Ofgem must see tougher energy network price controls through, says Citizens Advice

Citizens Advice has responded to Ofgem’s framework decision for the next set of energy network price controls (RIIO2).

MPs right to urge action on “worst in class” government debt collection, says Citizens Advice

Citizens Advice responds to the FCA’s move on the loyalty penalty

Today the Financial Conduct Authority has announced a discussion paper on the loyalty penalty people pay in the savings market.

CMA heat networks announcement “another step towards meaningful regulation”, says Citizens Advice

Citizens Advice has responded to the Competition and Markets Authority announcement on the regulation of heat networks.

Universal Credit claims falter due to complicated application process and lack of support

More than a third of people helped by Citizens Advice struggle to provide the evidence needed to complete their Universal Credit claim, new research from the charity finds.

Energy price cap “will make a real difference to people’s lives”, says Citizens Advice

Citizens Advice has responded to the government’s Domestic Gas and Electricity (Tariff Cap) Bill receiving parliamentary approval. The bill will impose a temporary cap on the price of all default tariffs in the energy market until at least 2020.

Citizens Advice see bailiff complaints soar

Tonight the powerful docu-drama ‘Killed By My Debt’ will air on BBC One. As part of the Taking Control coalition, and alongside Jerome Rogers’ family, Citizens Advice is campaigning for bailiffs to be properly regulated.

Cap on rent-to-own products could save consumers £276, says Citizens Advice

A total cost cap on rent-to-own items like washing machines, fridge freezers and televisions could save consumers £276 (28%) per product, new analysis from Citizens Advice has found.

Citizens Advice responds to review of Financial Ombudsman Service

Citizens Advice responds to Richard Lloyd’s independent review of the Financial Ombudsman Service.

Price rise announcement “a bitter blow for loyal EDF customers”, says Citizens Advice

Citizens Advice has responded to EDF Energy’s announcement that it is raising the price of its Standard Variable Tariff (SVT) by 6%. This follows a previous price rise of 1.4% announced in April.

Iresa Energy named worst energy company for customer service amid record complaint levels

Iresa Energy has come bottom of Citizens Advice’s energy star rating system. The company scored just 0.35 stars out of a possible 5 for its customer service between January and March this year.

Embedded Benefits ruling should result in “major savings for consumers”, says Citizens Advice

Citizens Advice has responded to the decision to dismiss the application for a judicial review of Ofgem’s proposals (CMP264/CMP265) to change charging arrangements for embedded generators.

E.ON price rise “disappointing to say the least”, says Citizens Advice

Citizens Advice has responded to E.ON’s announcement that it is raising prices for approximately 1.8 million standard variable customers by 4.8%