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Welcome to the news and events section

The New Forest Advice Network  sends out an regular email update about events and initiatives of interest to the advice sector. This could include, for example, DWP announcements about changes to benefit systems, training and job opportunities, and updates about changes to service provision for advice agencies in the county.

Use the sign-up box to join the mailing list - and check out recent newsletters (bottom right).

If you have any news you would like to share with the Advice sector in the New Forest please get in touch.  

Citizens Advice press release

Ofgem must “hold its nerve” and deliver tougher price control, says Citizens Advice

Citizens Advice, in its role as the official consumer champion for energy, has responded to Ofgem’s announcement confirming its methodology for the next energy network price control.

Keeping customers in the driving seat vital to success of electric vehicle charging schemes says Citizens Advice

Citizens Advice, in its role as the official consumer champion for energy, is calling for the electric vehicle and energy sector to put consumers at the heart of the design process as new methods for charging electric cars are developed.

£24 million Cadent fine “welcome news” for affected customers, says Citizens Advice

Citizens Advice, in its role as the official consumer champion for energy, has responded to Ofgem’s announcement of a £24 million fine for gas distribution network company Cadent.

Ofgem must set “ambitious vision” for vulnerable energy customers

Citizens Advice is calling on Ofgem to use its forthcoming vulnerability strategy to set out how it will better support vulnerable energy customers who fall behind on their bills.

Citizens Advice response to Ofcom’s announcement on end of contract notifications

“Banks need to act in their customers best interests”, says Citizens Advice

Citizens Advice responds to the Treasury Committee’s report on consumers’ access to financial services. Its Director of Policy, Matt Upton, gave evidence to the Committee’s inquiry last year.

Fairness Group public statement "good starting point" for government action on improving debt collection practices

Today the Cabinet Office Fairness Group has published its Joint Public Statement on improving fairness in debt collection practices across central and local government.

Microbusiness review is “much needed, but long overdue” says Citizens Advice

Citizens Advice, in its role as the official consumer watchdog for energy, has responded to Ofgem's announcement of a strategic review of the microbusiness energy market.

Energy networks fail to pay out £5.1m compensation for customer service failures

Energy customers have missed out on an estimated £5.1 million in compensation over the last 3 years, says a new report by Citizens Advice.

Harsh collection methods adding half a billion in fees to people’s council tax debt, Citizens Advice reveals

Outdated and punitive council tax regulations are encouraging local authorities to collect arrears aggressively - and it’s causing people serious financial harm, says Citizens Advice.

Scrapping ‘no-fault evictions’ a groundbreaking shake-up of the private rented sector

Citizens Advice has responded to the government’s announcement that it will consult on scrapping section 21 “no-fault” evictions in the private rented sector

Citizens Advice to help those applying to the government’s Windrush compensation scheme

Citizens Advice is launching a new service funded by the Home Office to help those who are applying to the government’s Windrush compensation scheme.

New Ofgem rules on energy supplier licenses “good news for consumers”, says Citizens Advice

Citizens Advice, in its role as the official consumer champion for energy, has responded to Ofgem’s announcement of new licensing rules for firms applying to enter the energy supply market.

Bailiff regulation must now be introduced as a "matter of urgency", says Citizens Advice

The charity says it's excellent to see MPs from across all parties call for a regulator to crack down on the bailiff industry.

Government review of council tax collection must lead to fundamental changes

The charity says it is critical this review properly looks at the rules governing council tax collection and leads to fundamental change, including stopping practices such as charging a full year’s bill when people miss just one payment.

Home insurance companies make 100% of their profits from the loyalty penalty, reveals Citizens Advice

Citizens Advice has found that home insurance companies in the UK make all of their profits - that is over £1bn a year - from loyal consumers holding policies for 6 years or more.

Customers “miss out” as SSE misses smart meter targets, say Citizens Advice

Citizens Advice, in its role as the official consumer watchdog for energy, has responded to Ofgem’s announcement that SSE will pay £700,000 for failing to meet its 2018 gas smart meter installation target.

Citizens Advice launches new service for people applying for Universal Credit

Today Citizens Advice has launched a new service called “Help to Claim” for those who need help to apply for Universal Credit.

Smart meter rollout must be extended says Citizens Advice

Citizens Advice, in its role as the official consumer watchdog for energy, has responded to the publication of the latest figures from the Department for Business, Energy and Industrial Strategy (BEIS) for smart meter installations.

FCA's mortgage study welcome, but thousands still pay over odds

Citizens Advice has responded to the FCA's study of the mortgage markets.