The Lottery Fund

Welcome to the news and events section

The New Forest Advice Network  sends out an regular email update about events and initiatives of interest to the advice sector. This could include, for example, DWP announcements about changes to benefit systems, training and job opportunities, and updates about changes to service provision for advice agencies in the county.

Use the sign-up box to join the mailing list - and check out recent newsletters (bottom right).

If you have any news you would like to share with the Advice sector in the New Forest please get in touch.  

Citizens Advice press release

Electric vehicle charging must be simple and easy to understand, says Citizens Advice

Citizens Advice, in its role as the official energy watchdog for consumers, has responded to the Competition and Markets Authority’s electric vehicle charging market study.

Citizens Advice responds to CMA's two year loyalty penalty update

“We’re pleased to see that, if current proposals are fully implemented, consumers stand to save more than £700 million a year in the insurance, mobile and broadband markets."

Citizens Advice responds to Ofcom's user needs review of the postal sector

“Post is a vital public service and the Universal Service Obligation is the safety net that protects it for everyone. We must be cautious about making swift judgements about the long term during the pandemic. We don’t want to see the start of a slippery slope in reductions to the service."

Citizens Advice top tips to ensure safe and savvy shopping this Black Friday

Ahead of Black Friday and Cyber Monday, Citizens Advice is reminding consumers of their online shopping rights and how to make sure they stick to their budget.

Lockdown wardrobe clear out? Citizens Advice gives top tips to help people sell and buy second-hand safely

Citizens Advice has found that a staggering 96% of UK adults have bought something online since the country first went into lockdown in March.

Citizens Advice response to Royal Mail's half year financial results

“Today’s financial update from Royal Mail makes clear that parcel delivery is now an essential service. As more people rely on deliveries, our research shows almost half of us (47%) have had a parcel delivery problem since lockdown first began in March. We need to ensure proper protections are in place across the sector so people get their deliveries securely.

Half of British consumers have had a parcel delivery issue since first March lockdown

Almost half of British adults (47%) have had issues with parcel delivery since the country first went into lockdown in March, new research by Citizens Advice reveals.

Half of British consumers have had a parcel delivery issue since first March lockdown

Almost half of British adults (47%) have had issues with parcel delivery since the country first went into lockdown in March, new research by Citizens Advice reveals.

Half of British consumers have had a parcel delivery issue since first March lockdown

Almost half of British adults (47%) have had issues with parcel delivery since the country first went into lockdown in March, new research by Citizens Advice reveals.

Citizens Advice responds to Financial Conduct Authority re-prioritisation update

“When the single easy access rate was proposed in January, the FCA predicted it would save people £260 million a year. It’s vital the FCA keeps track of how much banks penalise savers just for staying loyal, and it should be ready to implement the single easy access rate when interest rates rise.

Citizens Advice has helped more than a quarter of a million people with Universal Credit since March

Alongside the latest ONS employment and DWP data, Citizens Advice has released new figures showing it has supported more than a quarter of a million people with advice on Universal Credit since March.

Citizens Advice has responded to the latest government announcement on an extension of the furlough scheme

Continuing the suspension of the minimum income floor is the right "common-sense approach" says Citizens Advice

Citizens Advice has responded to an announcement that the government has extended the suspension of the minimum income floor for self-employed workers until April next year.

CMA water decision could cost consumers £3.7bn and sets dangerous precedent

UK consumers could lose out by £3.7bn (£113.50 per household) over the next five years, if the Competition and Markets Authority (CMA) sticks with its provisional decision to back four water companies' appeal against Ofwat’s next price control. This is according to new analysis released today by Citizens Advice.

Citizens Advice responds to FCA research on financial resilience in the pandemic

Citizens Advice: Four steps to challenge an unfair redundancy or problem at work

If you've had a problem at work you may have rights under employment law.

Employment tribunal claims backlog set to pass half a million due to Covid, warns Citizens Advice

New analysis of employment tribunal data by Citizens Advice reveals that if the backlog of claims continues to increase at the current rate, outstanding claims could pass 500,000 by spring.

New restrictions, missing protections

Millions of people are now living in areas with the highest level of coronavirus lockdown. New analysis by Citizens Advice reveals a series of gaps in protections which mean people unable to pay essential bills could fall into debt or face harsh enforcement.

Safety net needs to be strengthened, says Citizens Advice in response to Work and Pensions Committee report

Citizens Advice has responded to the Work and Pensions Committee’s report ‘Universal Credit: the wait for a first payment.’

New protections will help those struggling to make ends meet

Citizens Advice, in its official role as the consumer watchdog for energy, has responded to Ofgem’s new consumer protections.