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Welcome to the news and events section

The New Forest Advice Network  sends out an regular email update about events and initiatives of interest to the advice sector. This could include, for example, DWP announcements about changes to benefit systems, training and job opportunities, and updates about changes to service provision for advice agencies in the county.

Use the sign-up box to join the mailing list - and check out recent newsletters (bottom right).

If you have any news you would like to share with the Advice sector in the New Forest please get in touch.  

Citizens Advice press release

Price cap extension is essential to protect consumers, says Citizens Advice

In its role as the official consumer watchdog for energy, Citizens Advice has responded to the BEIS Energy Retail Market Strategy for the 2020s, including an extension of the energy price cap framework.

Citizens Advice reacts to Ofcom's announcement on affordable broadband

“Broadband is essential for the way we live today. People struggling to afford it shouldn't be penalised simply because their provider isn't one of the few firms offering a cheaper tariff.

Decision to row back on sick pay commitment “could not come at a worse time” says Citizens Advice

Citizens Advice has responded to news that the government will drop its commitment to abolishing the lower income limit on sick pay.

Back to the workplace: Your rights if you’ve been working from home

With guidance to work from home set to end from 19 July, Citizens Advice sets out your need to knows if you’re asked to return to your normal workplace.

Witness Service supports 52,000 witnesses despite Covid challenges

Despite the significant challenges posed by the pandemic, the Citizens Advice Witness Service supported almost 52,000 witnesses to give evidence in criminal courts in the last year. The figures are from a report detailing the impact of the service, released today.

Worst energy suppliers five times more likely to provide inaccurate bills than the best ones, Citizens Advice research reveals

There is now a huge chasm between the customer service levels of the best and worst energy suppliers in Great Britain. This is according to the latest edition of Citizens Advice’s energy star rating which ranks domestic suppliers based on customer service.

36 million Brits targeted by a scammer so far this year

More than two thirds of adults (36 million) have been targeted by a scammer since January, new research by Citizens Advice has found.

Fix Universal Credit or risk irreparable Covid scarring, says Citizens Advice

Urgent changes to Universal Credit are needed to stop those most impacted by the pandemic being left behind as the economy recovers, according to a new report from Citizens Advice.

Citizens Advice welcomes employment watchdog but calls for it to be set up 'as quickly as possible'

Citizens Advice has responded to the announcement of an employment watchdog.

2.5 million people are behind on their broadband bills

2.5 million people are behind on their broadband bills, with 700,000 of these falling into the red during Covid, says Citizens Advice.

Citizens Advice responds to Ofgem’s Microbusiness Review

As the official consumer watchdog for domestic and microbusiness energy consumers, Citizens Advice has responded to Ofgem’s Microbusiness Review.

Citizens Advice responds to FCA announcement on loyalty penalty in insurance markets

The charity welcomes FCA action to stamp out the loyalty penalty in home and motor insurance and calls for similar action in the other markets.

Housing issues surge as end of the eviction ban nears

Increasing numbers of private tenants are turning to Citizens Advice for help, just as the protections put in place for renters during the pandemic come to an end in England. Citizens Advice’s online housing advice has been viewed over 2 million times in the first four months of the year.

DWP’s ‘Trust and Protect’ scheme: Your need-to-knows

People who applied for Universal Credit as Covid hit could be subject to a benefits check by the Department for Work and Pensions (DWP). Citizens Advice sets out your need-to-knows on the DWP’s Trust and Protect scheme, and the steps you should take to ensure you don’t lose out on benefits you’re entitled to.

Breathing Space: Citizens Advice debt experts explain what you need to know

From Tuesday 4th May 2021, the new Breathing Space and Mental Health Crisis Debt Respite Schemes will come into effect in England and Wales. Citizens Advice’s expert debt advisors explain what you need to know about the new initiative.

A quarter of young people making Buy Now Pay Later repayments haven’t been able to pay for food, rent or bills as a result, Citizens Advice has found

A quarter of young people making Buy Now Pay Later repayments haven’t been able to pay for food, rent or bills as a result, Citizens Advice has found.

Money doesn’t always buy you the best energy supplier, warns Citizens Advice

Ahead of Ofgem’s price cap increase, the latest edition of the Citizens Advice star rating - which ranks domestic energy suppliers on customer service - reveals that money does not always buy good service.

Citizens Advice now helping one renter every minute as eviction ban just “papering over the cracks”

New research by Citizens Advice shows the charity is now helping one person every minute with problems relating to renting from a private landlord.

Clare Moriarty appointed Citizens Advice Chief Executive

Dame Clare Moriarty has been appointed Chief Executive of Citizens Advice for England and Wales.

18 people helped every minute: What Citizens Advice data shows about the year everything changed

Citizens Advice is warning that debt is the looming problem of the pandemic. As the one-year marker since lockdown began approaches, the charity has charted a worrying increase in the need for advice, food bank referrals and charitable grants.