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Welcome to the news and events section

The New Forest Advice Network  sends out an regular email update about events and initiatives of interest to the advice sector. This could include, for example, DWP announcements about changes to benefit systems, training and job opportunities, and updates about changes to service provision for advice agencies in the county.

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Citizens Advice press release

Government "must make changes" to Universal Credit, Citizens Advice says

Citizens Advice has responded to news that the government is set to pause the rollout of Universal Credit.

Government must take household debts seriously, Citizens Advice says

In July, the Treasury Committee published its Household Finances report. Commenting on the government’s response to the report today, Gillian Guy, Chief Executive of Citizens Advice, said the Treasury has failed to address recommendations made.

Ofgem State of the Market Report “underlines why it’s so important that Ofgem tightens up its licensing rules”, says Citizens Advice

Citizens Advice has responded to Ofgem’s Annual State of the Market report. The report showed that the profits and market share of the six largest energy suppliers have fallen in the past year.

Rental Roulette: 2.4 million households in England only shown tenancy agreement after putting down money, Citizens Advice reveals

More than half of renters (51%) had only been shown their tenancy agreement after they’d put down money on the property, Citizens Advice can reveal.

Smaller and newer energy suppliers bottom of the pile for customer service once again

Citizens Advice to provide support to Universal Support claimants

Citizens Advice responds to the announcement today from the Department of Work and Pensions that it will help claimants through every step of making a Universal Credit claim.

Citizens Advice issues super-complaint as loyal customers continue to be penalised by over £4 billion a year

Citizens Advice issues super-complaint as loyal customers continue to be penalised by over £4 billion a year

Energy companies’ complaints handling “not good enough”, says Citizens Advice

Citizens Advice has responded to Ofgem’s biyearly complaints handling survey. The regulator found that satisfaction in complaints handling has improved slightly, but dissatisfaction remains high.

Ofcom consultation on mobile phones “has potential to make a real difference to consumers”, says Citizens Advice

Citizens Advice has responded to Ofcom’s announcement of a consultation into separating the cost of mobile contracts and handsets

‘Time of use’ tariff lessons must be learned, says Citizens Advice

Energy customers on legacy ‘time of use’ tariffs continue to receive poor information from their supplier and many people are still not able to save money by using electricity at off-peak times, according to new research by Citizens Advice released today.

Mobile providers need to stop putting customers on hold and answer the call to end charging people for phones they already own

New research from Citizens Advice reveals an estimated 4 million people in the UK have been charged for phones they already own, paying a total of £490 million extra on their last contracts.

Ofgem’s energy tariff price cap “an important step in the right direction”, says Citizens Advice

"Government need to get a grip on scale of household debt", Citizens Advice responds to National Audit Office report

Citizens Advice responds to August’s Bank of England Money and Credit statistics

Smart meter stats show suppliers will need to install at an “increasingly unrealistic pace”, says Citizens Advice

Citizens Advice has responded to the latest Department for Business, Energy and Industrial Strategy (BEIS) quarterly smart meter statistics.

Complain and you’re out: Research confirms link between tenant complaints and revenge eviction

£19 billion owed in everyday bills, as Citizens Advice reveals it helps 1 person every 3 minutes with bailiff issues

Citizens Advice is calling for better regulation of unaccountable bailiff firms as it reveals households have fallen behind on their essential bills, such as council tax and utilities, by an estimated £18.9 billion.

Unfair mail redirection service favours the nuclear family, Citizens Advice finds

Royal Mail’s redirection service is an important offer to consumers yet its pricing structure is unfair, outdated and too costly, Citizens Advice says.

Citizens Advice responds to the Advertising Standards Authority’s ruling against Amazon’s next-day delivery promise

Citizens Advice is the statutory consumer advocate for postal services and has responded to the ASA’s ruling against Amazon’s next-day delivery promise.

Citizens Advice information for Ryanair passengers

Ryanair employees across 5 countries have gone on strike for 24 hours. Citizens Advice has issued the following advice for affected passengers.